Are you EU, AU, Canadian and US Friendly for shipping?
YES! We can ship to you anywhere in the EU, Australia, Canada and the US and not worry about customs fees, import taxes or VAT taxes. We are working with distributors around the globe to get Dogs to you as economically as we can.
Last updated: February 12, 2017 15:31
I have pledged at the Named Dog Level. When can I specify my Dogs' name?
At the end of the campaign we will be sending out a survey to confirm shipping information. At that time we will be asking for your Dog's name and your City which will get put onto the final proofs for printing.
Last updated: February 12, 2017 15:33
How can I add additional copies of Dogs to my pledge?
Each pledge level has the shipping costs built in for sending a single copy of Dogs to you so adding an additional copy is problematic. We suggest that you make your pledge for a single copy and then during the fulfillment stage you will get asked to confirm your order and shipping information and then you can add in additional copies. We can then figure out if there is any additional shipping costs and resolve it all in one easy step.
Last updated: February 20, 2017 16:41
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.